Support Center
Find answers, explore guides, and reach our team - everything you need to get the most out of Ingata E-Learning.
How can we help?
Browse our most common support topics below.
Getting Started
New to Ingata? Learn how to create your account, browse courses, and begin your first lesson.
- Create a free account in under 2 minutes
- Browse and search courses by category or skill
- Enroll in a free course with no credit card required
- Track your progress on the student dashboard
Account & Billing
Manage your profile, subscription, and payment details in one place.
- Update your name, email, or password in Settings
- Upgrade to a paid plan for premium course access
- Download your invoices from the billing section
- Contact support to request a refund within 14 days
Technical Issues
Running into problems? Here are the most common fixes to get you back on track.
- Use a modern browser (Chrome, Firefox, Edge, Safari)
- Clear your cache and cookies if pages aren't loading
- Check your internet connection for video playback issues
- Disable browser extensions that may block content
Frequently Asked Questions
Can't find what you need? Scroll down to contact us directly.
Browse or search for a course, open the course page, and click 'Enroll'. Free courses are instant. For paid courses you will be taken through a simple checkout flow. Once enrolled, the course appears in your Student Dashboard under 'My Courses'.
Yes. All courses on Ingata are self-paced. You can pause, rewind, and resume lessons whenever you like. Your progress is saved automatically, so you can pick up right where you left off from any device.
Once you have completed all lessons and any required assessments, your certificate is generated automatically. You can download it as a PDF from your Student Dashboard under 'Certificates', or share a verification link with employers.
We accept major credit and debit cards (Visa, Mastercard), mobile money (MTN MoMo, Airtel Money), and bank transfers. All transactions are processed securely.
Yes. If you are not satisfied, you can request a full refund within 14 days of purchase, provided you have not completed more than 20% of the course content. Contact our support team via the form below to start the process.
On the login page, click 'Forgot password?' and enter your email address. You will receive a reset link within a few minutes. If you do not see it, check your spam folder or contact support.
Yes. All data is encrypted in transit and at rest. We never sell your personal information to third parties. You can review our data practices in our Terms of Service.
Absolutely. We offer enterprise plans for teams and organizations. Reach out through the contact form below and we will set up a custom plan with bulk enrollment, a manager dashboard, and dedicated support.
Get in Touch
Have a question or want to learn more? We'd love to hear from you.
Contact Information
Our team is here to help. Reach out to us and we'll respond as soon as possible, typically within 24 hours on business days.
ingatatechnologiesltd@gmail.com
Phone
+250 796 593 119
+250 788 303 061
Office
Kigali, Rwanda
Address: KG 11 Ave, Gasabo